Return Policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund policy in line with UK consumer regulations.
1. Returns & Refunds
You have 30 days from the date you receive your order to request a return.
Once you have notified us of your return, you have another 30 days to send the item back.
Items must be returned in their original condition, unused, and in the original packaging.
Once we receive the item, we will process your refund within 30 days, including the original standard delivery charge (if applicable).
2. Non-Returnable Items
Some items cannot be returned unless they are faulty:
Custom-made or personalised products
Perishable goods (e.g., food, flowers)
Digital downloads or software once accessed
Sealed health and hygiene products (e.g., earrings, underwear) if unsealed
3. Faulty or Incorrect Items
If you receive a faulty or incorrect item, you have 30 days from receipt to request a full refund.
Beyond 30 days, you may be entitled to a repair, replacement, or partial refund under the Consumer Rights Act 2015.
4. Manufacturer’s Warranty
All products sold come with the manufacturer’s warranty for added peace of mind.
If your item develops a fault within the warranty period, you may contact us or the manufacturer directly for assistance.
5. How to Initiate a Return
Contact our customer support team at [email protected] with your order details.
We will provide return instructions and, if applicable, a return shipping label.
Securely package your item and send it back within 30 days.
Once received, we will process your refund or replacement as per the terms above.
For any further questions, feel free to contact us at [email protected].
Thank you for shopping with us!