Tech Repairs
That Come To You
Phone, laptop & computer repairs without the trip to a repair shop.
Message us on WhatsApp and we’ll send a team member to your home or workplace. We’ll diagnose the problem free of charge and, where possible, repair it on-site. If workshop equipment is required, we’ll collect your device, repair it locally, and bring it back to you.
We’ll Come To You
Once we’ve confirmed your request, we’ll arrange for an ALVA PC team member to come to your location. Depending on your location, traffic and availability, we aim to reach you within approximately 45–60 minutes.
Follow Our Journey
Once we’re on the way, we’ll share our live journey with you through WhatsApp, so you’re kept updated and know when to expect us — the same way you’d share your location with a friend.
The Process
How It Works
No complicated booking process. Tell us what’s wrong, and we’ll take it from there.
Message Us on WhatsApp
Tell us what’s wrong with your device. Your device model, the problem, and your location is probably enough to start the conversation — no complicated booking process needed.
We Come To You
Once arranged, an ALVA PC team member travels to your home or workplace. We aim to arrive in approximately 45–60 minutes, and we’ll share journey updates through WhatsApp so you’re kept informed the whole way.
Free Diagnosis
We’ll assess the device and determine what’s likely required. There is no diagnosis fee.
On-Site Repair or Free Collection
If it’s suitable to repair at your location, we may do it there and then. If additional equipment or workshop conditions are needed, we’ll take the device to our local Erith workshop instead. You don’t have to figure out which — we handle that.
We Give You the Price
Once diagnosed, we’ll explain what’s wrong, what needs repairing or replacing, the total price, and the expected turnaround. Then you decide. No surprise invoice.
You Decide
Approve the quote and we’ll carry out the repair. Don’t want to proceed? We return your device — no diagnosis charge, no obligation.
Check It Before You Pay
Once the repair is complete, your device is returned where applicable. You check it. You’re happy. Then you pay.
This isn’t just a promise
This Is What It Actually Looks Like
A real customer, a real breakdown, and the exact process above — as they experienced it.
“
I had a fantastic experience with Alva PC and would highly recommend them.
My laptop suddenly stopped working, and they picked it up within a few hours, exactly when they said they would. Later that same day, they had already diagnosed the problem and contacted me with a clear explanation and a quote before carrying out any work. They also talked me through the possible outcomes if the repair wasn’t successful, which I really appreciated as it helped me make an informed decision.
The pricing was very reasonable, so I went ahead with the repair. Thankfully, it was successful, and my laptop was returned to me within just three days.
A special thanks to Michael, who was incredibly friendly and helpful throughout the process. He took the time to explain what had gone wrong and even offered to go through the laptop with me when it was returned.
My laptop is now working perfectly again. The whole service was professional, efficient, and great value for money. I wouldn’t hesitate to use Alva PC again and would definitely recommend them to anyone needing computer repairs.
No Repair. No Pressure.
No Diagnosis Fee.
We don’t expect you to approve a repair without knowing what it will cost. We diagnose the problem first, and explain the repair and price before anything happens.
If you’d like us to proceed, we’ll carry out the repair. If you don’t want to proceed, we’ll return your device — and you won’t pay a diagnosis fee.
When a repair goes ahead, payment is only taken after you’ve had the opportunity to check your device.
Where the work happens
Will You Repair It At My Location?
Where practical, yes. Either way, you don’t need to travel to a repair shop.
On-Site Repair
Some repairs can be safely completed at your home or workplace there and then — no need for us to take the device anywhere at all.
Workshop Repair
More complex repairs may require additional tools, testing or workshop conditions. In those cases, we’ll collect your device, take it to our local Erith workshop, and arrange its return once complete.
Turnaround
How Long Will My Repair Take?
It depends on the fault.
Many straightforward repairs may be completed the same day, subject to parts availability and the nature of the repair. More complicated faults may require additional diagnosis, parts, or specialist work, and can take longer.
Once we’ve diagnosed your device, we’ll explain the expected turnaround before you decide whether you’d like us to proceed — so you always know what to expect, before you commit to anything.
What we cover
Phones, Laptops, MacBooks & PCs
Not sure what’s wrong? That’s fine — message us and we’ll figure it out together.
Phones
- Cracked screens
- Battery problems
- Charging issues
- Other supported repairs
Windows Laptops
- Won’t turn on
- Running slowly
- Battery problems
- Storage/SSD upgrades
MacBooks
- Battery replacement
- Screen problems
- Power issues
- Performance problems
Desktop PCs
- Hardware problems
- Performance issues
- Storage upgrades
- Diagnostics
Trust
Your Device Is In Safe Hands
You’re handing us a phone, a laptop, personal information — sometimes watching us drive away with it. We take that seriously.
UK registered, local Erith operation
Live WhatsApp journey updates
Device condition recorded at collection
Clear quote before any work begins
No diagnosis charge, ever
Payment only after you check the repair
Repair warranty, where applicable
Support after the repair too
Extended hours, 7 days a week
The collection process
What Happens When We Collect Your Device?
Not “some guy turned up and took my MacBook.” A proper procedure, every time.
We confirm your device and its condition with you before anything is taken.
Photographs can be taken at collection to document its condition.
Your collection is confirmed through WhatsApp, so there’s a written record of the handover.
The device is transported to our local workshop in Erith.
We diagnose it properly, with the right tools and time.
You receive the diagnosis, the quote, and the expected turnaround.
Nothing proceeds until you approve it.
Based in Erith
Within 3 Miles of Our Erith Base
These are the closest areas to us — usually where we can respond fastest.
Where we cover
We Come To You Across South East London & North Kent
Running roughly along the New Cross to Northfleet corridor.
South East London
Bexley & Bexleyheath
North Kent
Outside these areas? Message us anyway. Depending on availability, we may still be able to help.
Repairs That Work Around You
7am – 11pm, 7 days a week
Broken phone after work? Need your laptop collected in the evening? Our extended hours make it easier to arrange repairs around work, family and other commitments — no need to take time off or rush to a shop before it closes.
Common questions
Frequently Asked Questions
Your Tech Breaks. We Come To You.
Phones • Laptops • MacBooks • PCs
Free diagnosis • Quote before repair • Pay after checking your device