Slow Computer & Virus Removal Callout | Erith, Bexleyheath & Dartford | ALVA PC

Slow Computer & Virus Removal — Callout Service

Slow Laptop? Pop-Ups?
We Come To You And Fix It

If your computer is running slow, freezing, crashing, covered in pop-ups or full of software you never installed, we’ll come to your home or workplace, diagnose it free of charge, and tell you exactly what it costs before we touch anything. Windows laptops, desktop PCs and MacBooks. Fixed prices from £85.

✓ FREE DIAGNOSIS — NO OBLIGATION
✓ FIXED PRICE BEFORE WE START
Erith, Belvedere, Bexleyheath, Barnehurst, Abbey Wood, Crayford & Dartford — plus wider South East London. See the full coverage list
See fixed prices ↓
No diagnosis charge, ever Your files stay on your machine Windows, Mac and desktop PCs Pay only once it’s working 7am–11pm, 7 days a week Free return visit within 14 days
Call ALVA PC

What people say about us

Real Customers, Real Repairs

Before you book someone to come to your home, it’s fair to want to know what other people made of them. We’re rated 5.0 on Google across 28 reviews.

★★★★★ VERIFIED GOOGLE REVIEW

“

My PC kept shutting down at random intervals and I needed it fixed by the next day. I thought it was going to be impossible to fix in the given timeframe but I decided to try contact the company anyway.

The customer service was incredible, the guy on the other end was so nice in both answering all the questions and trying every way possible to make it so my PC would be fixed before the deadline.

By the next day I was told exactly when they started working on it and also given updates every so often so I knew where the process was at. There was never a moment where I felt left in the dark about what was happening. By the end of it, PC was fixed and all ready to go, no longer crashing and running smoothly.

Definitely will be returning if I ever have any more tech issues!!

★

Verified Google Review

PC crashing & shutting down — fixed next day

Read on Google →

Verified Google Review

Laptop diagnosis & repair

★★★★★

My laptop suddenly stopped working, and they picked it up within a few hours, exactly when they said they would. Later that same day they had already diagnosed the problem and contacted me with a clear explanation and a quote before carrying out any work.

A special thanks to Michael, who took the time to explain what had gone wrong. My laptop is now working perfectly again.

Read on Google →

Verified Google Review

Local callout customer

★★★★★

Quick fixes and upgrades, amazing service, quick and they come to you. Superb.

Read on Google →

Sound familiar?

What A Slow Or Infected Computer Looks Like

Most people don’t know whether it’s a virus, too much software, or the machine getting old. You don’t need to know — that’s what the free diagnosis is for.

Slow to start upTakes several minutes to reach the desktop, then several more before it’s usable.

Laptop running slow generallyPrograms take forever to open, the cursor lags, everything feels like wading through treacle.

Freezing and crashingThe laptop freezes, programs stop responding, or it restarts itself without warning.

Pop-ups and advertsAdverts appearing on the desktop, in browsers, or over other windows. Often a sign of adware or malware.

Browser has been hijackedYour homepage or search engine changed on its own, or toolbars you never installed have appeared.

Fan constantly runningThe laptop is hot and loud even when you’re doing nothing. Usually something running in the background.

Blue screen errorsWindows crashes to a blue screen, with or without an error code, and reboots itself.

Computer won’t start properlyIt powers on but won’t boot into Windows, gets stuck on a logo, or loops through repair screens.

Full of software you never installedBloatware and trial programs that came with the laptop, all launching at startup and slowing it down.

MacBook running slowSpinning beachball, slow startup, storage full, or apps hanging on macOS.

Storage completely fullWarnings about disk space, nothing will save, and updates refuse to install.

Ransom or scam messagesA message claiming your files are locked, or a fake “Microsoft support” number on screen. Don’t call it — call us.

Not sure which one it is? You don’t have to be. Describe what it’s doing on WhatsApp and we’ll take it from there.

Our promise to you

Free Diagnosis.
Fixed Price. No Obligation.

“My laptop is slow” can mean ten different things, and you shouldn’t have to guess which one before agreeing to pay. So we come out, look at the machine properly, and work out what’s actually wrong.

Then we tell you which fixed-price package it needs and how long it will take. If you don’t want to go ahead, that’s completely fine — you pay nothing and we leave.

When work does go ahead, you pay once the computer is back in front of you and you’re happy with it.

Fixed prices

What It Costs

Every price below includes the callout. No travel charge, no hourly meter running, no surprise invoice at the end.

Most common

Speed-Up & Bloatware Removal

£85

UP TO 90 MINUTES ON SITE

  • Remove preinstalled bloatware and trial software
  • Clean up startup programs so it boots faster
  • Free up disk space and clear temporary files
  • Browser cleanup — remove toolbars and extensions
  • Windows and driver updates applied
  • Quick malware scan included
Book Speed-Up — £85

Pop-ups, adware, infections

Virus & Malware Removal

£110

UP TO 2 HOURS ON SITE

  • Full malware, adware and spyware removal
  • Browser hijack and homepage reset
  • Rogue startup entries and scheduled tasks removed
  • Everything from the speed-up package included
  • Antivirus set up properly and left working
  • Advice on what let it in, so it doesn’t happen again
Book Virus Removal — £110

Won’t boot, stuck, repair loop

Won’t Start / No Boot Repair

£110

UP TO 2 HOURS — SOFTWARE FAULTS

  • Boot repair for Windows startup failures
  • Blue screen and automatic repair loop diagnosis
  • Corrupt system file and update rollback repair
  • Recovery of your files if the system can’t be saved
  • Honest answer if it turns out to be hardware
Book No Boot Repair — £110

Fresh start

Clean Windows Reinstall

£130

YOUR FILES PRESERVED

  • Your documents, photos and files backed up first
  • Clean installation of Windows, no bloatware
  • All drivers installed and tested
  • Your files restored and checked with you
  • Browser, email and essentials set back up
  • Collect-and-return available if you’d prefer
Book Clean Reinstall — £130
If a job runs longer than its time limit — occasionally a machine is in a worse state than it first appears — we stop, tell you, and agree any further work at £45 per hour before continuing. Nothing is ever added to your bill without you saying yes first.
Free return visit within 14 days. If the same problem comes back within two weeks of us fixing it, we’ll come out again at no charge.

The process

How It Works

Five steps, and you can stop at step three without paying anything.

1

Tell us what it’s doing

Message us on WhatsApp or call. Describe the symptoms in plain English — “it takes ten minutes to start up” or “there are adverts everywhere” is plenty. Tell us whether it’s a Windows laptop, a desktop PC or a MacBook, and give us your postcode.

2

We come to you

We agree a time that suits you, including evenings and weekends, and come to your home or workplace. You’ll get live journey updates through WhatsApp so you know exactly when to expect us.

3

Free diagnosis, then a fixed price

We check the machine properly and work out what’s actually wrong. Then we tell you which package it needs, what it costs and how long it’ll take. No charge for this, and no obligation to go ahead.

4

We fix it while you’re there

Almost all software work is done at your table, with you present. You can see what we’re doing the whole time. If a clean reinstall is needed and you’d rather not wait, we can collect the machine and return it instead.

5

You test it, then you pay

We’ll restart it with you, show you the difference, and walk you through what we changed. You pay once you’re happy it’s working.

Not just “running a scan”

What We Actually Do To Speed It Up

Plenty of places run one antivirus scan and hand it back. Here’s the real list.

Making it faster

  • Strip out manufacturer bloatware and trial software
  • Disable unnecessary startup programs and background services
  • Clear temporary files, caches and old update leftovers
  • Check disk health and free up storage space
  • Apply Windows and driver updates properly
  • Check for overheating and thermal throttling
  • Tell you honestly if an SSD upgrade is the real answer

Cleaning out infections

  • Full scan for malware, adware, spyware and trojans
  • Remove browser hijackers, toolbars and rogue extensions
  • Reset your homepage and default search back to normal
  • Clear out rogue scheduled tasks and startup entries
  • Stop fake “your computer is infected” pop-ups and scam warnings
  • Set up antivirus properly and leave it working
  • Explain what let it in, so it’s less likely to happen again

Being straight with you

Software Or Hardware?

Sometimes a slow laptop isn’t a software problem at all. We’ll tell you either way.

Covered by this service

Slow performance, freezing, crashing, pop-ups, viruses and malware, browser hijacks, bloatware, blue screens, startup failures, Windows corruption, full storage, and clean reinstalls.

All fixed at the prices above, with no parts to buy.

If it turns out to be hardware

A failing hard drive, dying battery, faulty RAM or a broken screen won’t be fixed by cleaning up software, and we won’t pretend otherwise.

If that’s what we find, we’ll tell you during the free diagnosis and quote it separately — you still pay nothing for the visit if you’d rather not go ahead. Often the honest answer is an SSD upgrade, which makes an old laptop feel new for less than replacing it.

Trust

Letting Someone Near Your Computer

Your computer has your email, your photos and your bank on it. We take that seriously.

UK registered, local Erith operation

Work done in front of you, at your table

We never ask for your bank or card details

Your files are never opened without asking

No diagnosis charge, ever

Fixed price agreed before any work starts

Payment only after you’ve tested it

Free return visit within 14 days

Extended hours, 7 days a week

★★★★★

5.0 rated on Google — based on verified reviews

Where we come to you

Coverage Across Bexley, Dartford & South East London

We’re based in Erith. The closer you are, the faster we get to you.

Fastest response

WITHIN ~3 MILES OF OUR ERITH BASE

These are the areas we reach quickest, often within the hour.

DA8Erith, Slade Green
DA17Belvedere
DA7Barnehurst, Bexleyheath
DA6Bexleyheath
SE2Abbey Wood
DA1Crayford, Dartford

Also covered

A LITTLE FURTHER OUT

Same service, same prices — just tell us your postcode and we’ll confirm a time.

SE28Thamesmead
SE18Plumstead, Woolwich
DA16Welling
DA5Bexley Village
DA15Sidcup, Blackfen
DA9Greenhithe
Not on the list? Message us your postcode anyway. Depending on the day and the job, we can often still help — and if we can’t, we’ll say so straight away rather than waste your time.

Fixed Around Your Day, Not Ours

7am – 11pm, 7 days a week

Most repair shops close at five, which is exactly when you get home and remember the laptop still isn’t working. We take bookings in the evening and at weekends, so you don’t have to take a day off to get your computer fixed.

Common questions

Frequently Asked Questions

Will I lose my files? +
No. Speed-up work and virus removal don’t touch your documents, photos or emails. For a clean Windows reinstall, we back everything up first, reinstall, then put your files back and check them with you before we leave. We’ll always tell you before doing anything that affects your data.
Do you need my password? +
We’ll need you to log the computer in for us, but you don’t have to hand the password over — you’re welcome to type it yourself, and to stay with the machine the whole time. We never need your banking passwords, card details or email passwords, and we’ll never ask for them.
Does anyone else see my screen? +
On some jobs we bring in a specialist technician remotely, who may view the screen to help diagnose a fault. Our specialists work under contract to ALVA PC and may be based outside the UK. They only see what’s needed to diagnose the problem, and we won’t open your emails, documents, photos or saved passwords without asking you first. We’ll always tell you before we connect anyone, and you can say no — we’ll simply carry on without them.
How much does it cost? +
Speed-up and bloatware removal is £85, virus and malware removal is £110, no-boot repair is £110, and a clean Windows reinstall is £130. Every price includes the callout. See the full breakdown above.
Is the diagnosis really free? +
Yes. We come out, look at the machine, and tell you what’s wrong and what it costs. If you decide not to go ahead, you pay nothing at all — no callout charge, no diagnosis fee.
Do I need to know whether it’s a virus? +
Not at all. Most people can’t tell the difference between an infection, too much startup software, and a machine that’s simply out of disk space — and they look identical from the outside. Just describe what it’s doing and we’ll work out which it is.
How long does it take? +
Speed-up work is usually done within 90 minutes at your table. Virus removal and boot repairs are up to two hours. A clean Windows reinstall takes longer, so we’ll either work through it with you or collect the machine and bring it back — whichever suits you better.
Do you fix MacBooks as well as Windows laptops? +
Yes. Slow macOS performance, spinning beachballs, storage problems and apps hanging are all covered at the same prices. Windows desktops and all-in-one PCs are covered too.
What if the problem is hardware, not software? +
We’ll tell you during the free diagnosis. A failing drive, a dying battery or faulty memory won’t be fixed by cleaning up software, and we won’t charge you for a package that can’t solve your problem. We’ll quote the hardware work separately, and you’re free to say no.
Will it definitely be faster afterwards? +
On most machines the difference is obvious, particularly at startup. On a very old laptop still running a mechanical hard drive, software work helps but there’s a limit — in that case we’ll be honest and tell you an SSD upgrade is the change that actually transforms it.
What if the problem comes back? +
If the same problem returns within 14 days, we’ll come back out at no charge.
Can you come in the evening or at the weekend? +
Yes — we take bookings 7am to 11pm, seven days a week, and evenings and weekends are some of our busiest times.
Can you come to my workplace instead of my home? +
Yes, wherever that’s practical within our coverage area. Just let us know the address and any access details when you book.
When do I pay? +
After the work is finished and you’ve tested the computer yourself. Never before.

Stop Waiting For It To Fix Itself

Free diagnosis • Fixed prices from £85 • 7am–11pm, 7 days
Erith, Bexleyheath, Dartford & South East London

WhatsApp — Get It Fixed