Terms and Conditions
1. Definitions
ALVA PC: a trading name of Anode & Cathode Ltd
We / Us / Our: Anode & Cathode Ltd
Customer / You / Your: the purchaser of goods from us
Consumer: an individual purchasing goods for private use
Goods: the hardware and any expressly included accessories or documentation sold by us
Software: operating systems, applications or other software expressly included with the goods
2. Orders
Product specifications are as stated on the relevant product page at the time of order. Unless expressly included, additional hardware, accessories, software or services are not included.
You may place an order by adding products to your basket and completing the checkout process. An automated order acknowledgement email confirms receipt of your order only and does not constitute acceptance.
A binding contract is formed when we dispatch the goods and send you a dispatch confirmation email.
We reserve the right to cancel, refuse, verify, delay or limit any order where we reasonably suspect fraud, payment misuse, pricing error, stock error, or other abnormal activity.
3. Price & Payment
All prices shown on our website include VAT where applicable. Payment must be received in full and cleared before goods are dispatched unless otherwise agreed by us in writing.
4. Fraud Prevention and Order Verification
To help protect customers and our business, we may carry out fraud screening and order verification checks before dispatch. We may request additional information, delay shipment, cancel an order, or issue a refund where we reasonably suspect unauthorised use of payment credentials or other suspicious activity.
We may retain transaction, fulfilment, delivery and fraud-screening records for fraud prevention and dispute resolution purposes.
5. Delivery
Delivery estimates shown on our website or in communications are approximate only and are not guaranteed unless expressly stated otherwise.
We may deliver orders in instalments if necessary.
The delivery address is the address provided by you during checkout or otherwise confirmed by us. If a dispatched order needs to be redirected to a different address, we may charge an administration or carrier redirection fee where applicable.
6. Proof of Delivery and Completion of Delivery
Delivery is deemed completed when the carrier records successful delivery to:
- the delivery address provided at checkout;
- a designated safe place;
- a nominated neighbour or collection point; or
- another delivery location or instruction accepted or facilitated by the carrier in connection with your delivery.
Carrier tracking records, delivery scans, timestamps, geolocation information, delivery photographs, proof of delivery and related carrier records may be relied upon as evidence of successful fulfilment and delivery.
Risk of loss or damage passes to you upon delivery as defined above, subject to your statutory rights.
7. Customer Responsibility for Delivery Details and Security
You are responsible for ensuring that the billing and delivery details you provide are accurate and complete. Where you authorise or use carrier services involving safe place delivery, delivery instructions, neighbour delivery, or alternative delivery options, you are responsible for ensuring the chosen delivery location is reasonably secure.
8. Transit Damage / Delivery Issues
If goods arrive damaged or if you believe there is a delivery issue, please notify us as soon as reasonably possible so we can investigate with the carrier. Prompt notification helps preserve evidence and improve the likelihood of a successful carrier investigation.
9. Warranty
All products sold by ALVA PC include the applicable official manufacturer’s warranty unless otherwise stated. The duration and scope of any manufacturer warranty depend on the relevant brand and product.
In addition to your legal rights under the Consumer Rights Act 2015, we will assist with faults reported within the first 30 days after delivery. After that period, warranty support may be provided directly by the manufacturer in accordance with their own warranty terms.
We do not provide any separate or extended warranty unless expressly stated.
Returns & RMA (Faulty Items Within 30 Days)
If an item becomes faulty within the first 30 days of delivery, please contact us to arrange a return. Unauthorised returns may be refused. A return authorisation or RMA may be required.
Manufacturer Warranty (After 30 Days)
After the initial 30-day period, faults may be covered by the manufacturer’s warranty. The manufacturer may repair, replace or otherwise service the product according to their own terms and processes.
Exclusions
Manufacturer warranties and post-sale support generally do not cover damage or faults caused by:
- misuse, neglect, accidental damage, or improper installation;
- unauthorised repairs or modifications;
- use of incompatible accessories or software;
- external events such as power surges, liquid damage, viruses or environmental conditions;
- consumables and normal wear-and-tear items where applicable.
Data backup remains the customer’s responsibility unless expressly agreed otherwise.
10. Returns and Refunds
If goods are faulty and reported within the first 30 days after delivery, you may be entitled to a repair, replacement or refund in accordance with your statutory rights. We must be notified through our returns process or by email before goods are returned.
Where a returned item is found not to be faulty, or where the issue falls outside our obligations, we may charge reasonable collection, inspection, carriage or re-delivery costs.
11. Consumer Cancellation Rights
If you are a consumer, you may have the right to cancel certain orders under the Consumer Contracts Regulations 2013 within 14 days of receiving the goods, subject to applicable exceptions.
To receive a full refund under these cancellation rights, goods must be returned in a resaleable condition, with all included components, and handled only to the extent necessary to inspect them as you might in a shop. We may make a deduction from the refund for loss in value resulting from handling beyond what is reasonably necessary.
Unless otherwise required by law, return postage for change-of-mind cancellations is your responsibility.
Software, licences, sealed products, hygiene-sensitive products or other items excluded by law from cancellation rights may not be eligible for return once opened, activated or used.
12. Returned Goods Packaging
Returned goods must be packaged securely. Original packaging is strongly recommended. If goods are returned in inadequate packaging and are damaged in transit back to us, this may affect any refund, repair, replacement or carrier claim outcome.
13. Repairs
Where a repair or inspection is required, turnaround times are estimates only and may vary depending on diagnosis, parts availability and manufacturer processes. If no fault is found, or the issue is software-related or otherwise outside our obligations, reasonable inspection, carriage or re-delivery charges may apply.
14. Payment Disputes and Chargebacks
If you believe a transaction was unauthorised or there is a problem with your order, please contact us promptly so we can investigate and attempt to resolve the matter before a chargeback or payment dispute is raised, where possible.
In the event of a chargeback or payment dispute, we may provide relevant order, fulfilment, tracking, delivery, fraud prevention, and correspondence records to payment processors, banks, carriers, law enforcement agencies, or dispute adjudicators where reasonably necessary to respond to the claim.
15. Limitation of Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer.
Subject to the above, we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data, except where such exclusion is not permitted by law.
16. Data Protection
Personal data will be handled in accordance with our Privacy Policy and applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.
17. Company Information
ALVA PC is a trading name of Anode & Cathode Ltd, a company registered in England and Wales under company number 11301743. VAT number: GB339821478. Registered office: 53 Sherwin Court, Kent, DA8 2PP.
18. Governing Law
These terms are governed by English law. The courts of England and Wales shall have jurisdiction, subject to any mandatory rights available to consumers.