What Warranty Do I Get With the Upgrade? +
Our SSD upgrades include a 12 month labour warranty covering the installation work, while the SSD itself is protected by the manufacturer’s warranty, which typically lasts between three and five years.
Is it safe to send my laptop? +
Yes — all devices are shipped using fully tracked and insured delivery via Royal Mail, DPD or UPS, ensuring they are protected throughout the process.
How long does it take? +
Most upgrades are completed within 1–2 working days, with total turnaround typically 3–5 days including delivery.
Will I lose my files? +
No — your files are transferred to the new SSD wherever possible, so everything stays exactly as it was, just faster.
Is data transfer included? +
Yes — data transfer is included at no extra cost for all SSD upgrades, so there are no hidden fees.
Do You Offer SSD Upgrades for MacBooks? +
This service is for Windows laptops. For Apple devices, see our Mac SSD upgrade page.
Do You Offer SSD Upgrades for Linux Laptops? +
We primarily specialise in Windows laptops and specific Macbooks. If your device runs Linux, please contact us before booking to confirm compatibility.
What is the lifespan of an SSD? +
Most modern SSDs are designed to last many years under normal use. Depending on the model and usage patterns, SSDs typically have manufacturer warranties ranging from three to five years, and many continue operating well beyond that timeframe.
Can a dead SSD be fixed? +
In most situations, a completely failed SSD cannot be repaired in the same way as traditional hard drives. However, the laptop itself can usually still receive a replacement SSD, allowing the system to function normally again.
Can I get data off a dead SSD? +
Data recovery from a failed SSD can sometimes be possible, but it often requires specialised recovery services depending on the type of failure. Standard SSD upgrades focus on replacing the drive rather than recovering data from severely damaged storage.
Will I lose everything if I replace my SSD? +
If the existing drive is still readable, we can transfer your data, programs and Windows installation to the new SSD so that your files remain intact after the upgrade.
Do I Need More RAM or an SSD Upgrade? +
Both upgrades improve performance in different ways. An SSD improves boot speed and file access, while RAM helps with multitasking and running demanding applications. For laptops still using a hard drive, an SSD upgrade is usually the first upgrade that delivers the biggest improvement.
Do I Need to Reinstall Windows After an SSD Upgrade? +
In many cases Windows does not need to be reinstalled because the system can be transferred directly to the new SSD. If the original installation is unstable or corrupted, we can perform a fresh Windows installation to ensure the system runs properly.
Can I clone my entire PC to a new one? +
Yes, cloning allows the contents of one drive to be copied onto another drive so that the system remains the same after the upgrade. This process is commonly used during SSD upgrades to preserve files and applications.
Can You Access My Personal Files? +
No — personal files are not accessed during a standard SSD upgrade. The process focuses on hardware replacement and, when requested, transferring data without reviewing personal folders.
What If My Current Drive Is Failing? +
If the original drive is beginning to fail, data transfer may depend on how readable the drive still is. When the drive is severely damaged, the laptop can still receive a new SSD, although recovering files may require specialist data recovery services.
How Should I Package My Laptop for Courier Collection? +
Your laptop should be securely wrapped and placed in a sturdy box to prevent movement during transit. Using protective padding such as bubble wrap helps ensure the device is protected while being transported. If you do not have any packaging material to put the laptop into, you can purchase from us during your booking procedure for £10. We will send this out to you with your postage label, and then you can send your laptop to us.
Do I Need the Original Laptop Box? +
No, the original box is not required. Any appropriately sized box with sufficient padding can be used to safely package the laptop for shipping.
Do I Need to Be Home for Collection? +
If you choose doorstep courier collection, someone will normally need to be present to hand the parcel to the driver. Alternatively, you can send the laptop using a parcel shop or locker if that is more convenient.