A few quick answers about our local coverage and callout service.
Is the initial diagnosis free? +
Yes. Your initial symptom assessment is free via WhatsApp only. Tell us what’s happening and send photos or videos if useful. Free diagnosis does not include a physical inspection, technician visit or workshop testing.
Do you charge a callout or collection fee? +
We offer free local collection and return within our service area, and no separate callout fee for eligible agreed visits. We’ll confirm availability and arrangements for your postcode. Hands-on diagnostics are not free: if required, we’ll quote a diagnostic fee after the WhatsApp assessment and ask for your approval before testing.
How much do advanced workshop diagnostics cost? +
After the free WhatsApp assessment, we’ll quote a diagnostic fee based on the device and fault if physical testing is needed. You’ll know the price and can choose whether to proceed before any chargeable diagnostics begin.
Is the diagnostic fee deducted if I approve the repair? +
Yes. When you proceed with a repair that is successfully completed, your previously approved advanced diagnostic fee is credited towards the total repair price rather than charged on top.
What does No Fix, No Fee mean? +
If we cannot successfully complete the agreed repair, you do not pay for that unsuccessful repair work. Any separately quoted and approved advanced diagnostic fee remains payable, even if the device cannot be fixed or you choose not to proceed with a repair. We will not undertake additional paid work without your approval.
Do I need to visit a repair shop? +
No. Our local callout service is designed for customers who prefer repair support at home or at work. Where a workshop repair is more appropriate, collection and return can be arranged.
What devices do you repair? +
We work on laptops, desktop PCs, MacBooks, iPhones and other common consumer technology devices, depending on the fault and model.
What hours are you available? +
Local repair enquiries and bookings are available from 7AM to 11PM, seven days a week.
What if my town isn’t listed? +
Send us your postcode. We may still be able to attend depending on technician availability and the type of repair required.